Advanced Learning Program

Our Faculty & QI Advisors


The IDEAS Advanced Learning Program (ALP) faculty members share evidence based knowledge and expertise in quality improvement methodology, change management and adaptive leadership.

Participants' learning is further enriched by our faculty's practical experience leading and managing quality improvement projects in a variety of healthcare settings and sectors.

Meet our Faculty
Dr. G. Ross Baker
Dr. G. Ross Baker is Program Lead of the Msc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto, as well as co-lead of the IDEAS Program. Dr. Baker acted as co-investigator on the Canadian Adverse Events Study (CMAJ, 2004) and led a 2009 study on the Effective Governance in Quality and Patient Safety, which resulted in the Governance Toolkit. His recent research includes a study on patient engagement strategies in leading healthcare organizations in Canada, the US and the UK. In 2007, he received the Filerman Prize for Innovation in Health Management Education by the Association of University Programs in Health Administration.  
Dr. Mark Bayley
Dr. Mark Bayley is currently Medical Director and Senior Scientist at the Brain and Spinal Cord Rehabilitation Program at Toronto Rehab and Chief Medical Officer of UHN’s Altum Health Program at the University Health Network (UHN). He is Professor and Saunderson Family Chair in Brain Injury Research at the University of Toronto in the Division of Physical Medicine and Rehabilitation, Faculty of Medicine. Mark’s research focuses on understanding how to speed brain recovery through exercise, virtual reality, tele-rehabilitation and functional electrical stimulation. Importantly, he has explored novel implementation strategies to bridge the knowledge-practice gap by making best evidence available to clinicians through smartphone apps and Best Practices guidelines in stroke, concussion and Brain injury. His work has redesigned the stroke and brain injury rehabilitation systems in Canada.
Dr. Onil Bhattacharyya
Dr. Onil Bhattacharyya is a Frigon Blau Chair in Family Medicine Research at Women’s College Hospital and an Associate Professor in the Department of Family and Community Medicine at the University of Toronto. He currently co-leads BRIDGES: Building Bridges to Integrate Care, an Ontario Ministry funded incubator of new care models for complex patients that spans across primary care, hospital and community services. Dr. Bhattacharyya studied medicine at the University of Montreal, completed his PhD in Health Services Research at the University of Toronto, and was a Takemi Fellow in International Health at the Harvard School of Public Health.  
Paula Blackstien-Hirsch
Paula Blackstien-Hirsch is a Core Faculty Member of the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation, University of Toronto. She has led system level improvement initiatives provincially and nationally in the hospital and community sectors in a variety of capacities including: Executive Director at the Centre for Healthcare Quality Improvement; Senior Director at the Canadian Patient Safety Institute; Director at the Hospital Report Research Collaborative; Senior Consultant at Agnew Peckham and Associates; and Adjunct Faculty at NHS Institute for Innovation and Improvement. Paula is currently on the board of the Sinai Health System, where she co-chairs the Board Quality Committee.
Christine Shea
Christine Shea is the Director of the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto. She is also the Advanced Learning Program Lead for IDEAS. She attended the University of Manchester, where she completed a Master’s in Educational Psychology and a PhD in Organizational Psychology and Patient Safety. Christine has been working and conducting research in safety and risk in complex, safety-critical domains for over twenty-five years. Her work has explored the management and organization of these safety-critical domains and systems, ranging from emergency departments, neo-natal intensive care, European and Middle Eastern air traffic control, military aircraft systems at British Aerospace, and incidents in aviation, rail and healthcare.  
Tina Smith
Tina Smith is the Director of the MHSc Program in Health Administration and an Associate Professor (Teaching Stream) in the Institute of Health Policy, Management and Evaluation. Tina teaches graduate courses on Adaptive Leadership and Leading Change in the MHSc Health Administration Program, MSc QIPS, and MHI programs. Her research interests focus on innovations in leadership education and learning. She is currently Chair of GTA North and East Stroke Network and serves on numerous boards and professional committees including the Professional Standards Board of the Canadian College of Health Leaders.
Lynne Sinclair
Lynne Sinclair is an Educational Consultant and the Innovative Program & External Development Lead at the Centre for Interprofessional Education at the University of Toronto. She is currently on the IDEAS Curriculum Committee and has been invited faculty for both the IDEAS Foundations and Advanced Learning Program, as well as the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the University of Toronto. Lynne has published with Ross Baker and contributed to the book, Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety. 
Patricia Trbovich
Patricia Trbovich is the Badeau Family Research Chair in Patient Safety and Quality Improvement at North York General Hospital. She has recently joined the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto, as an Associate Professor in the MSc. Program in Quality Improvement and Patient Safety (QIPS), where she leads the HumanEra team. Patricia holds a cross appointment at the Institute of Biomaterials and Biomedical Engineering (IBBME), University of Toronto, and the Centre for Quality Improvement and Patient Safety (C-QuIPS). She is an Associate Editor for BMJ Quality and Safety and has conducted extensive research on a variety of topics, including: improving patient safety in outpatient chemotherapy environments, assessing the risks associated with intravenous medication administration, and mitigating interruptions during delivery of high risk medical procedures.
Sonia Pinkney
Sonia Pinkney is a Human Factors Engineer with HumanEra, a Manager of Medical Engineering at the University Health Network (UHN), and Adjunct Faculty with the Institute of Health Policy, Management and Evaluation (IHPME) at the University of Toronto. She has over fifteen years’ experience working on healthcare and technology-related projects in both operational and research roles.
Dr. Christopher Hayes
Dr. Christopher Hayes, M.D., M.Sc., M.Ed., is the Chief Medical Information Officer at St. Joseph’s Healthcare Hamilton. Hayes was a 2013-14 Canadian Harkness/CFHI Fellow in Health Care Policy and Practice, and had previously been at St. Michael’s Hospital in Toronto since 2005, where he was the medical director of quality and performance. He is an associate professor at McMaster University in the Department of Medicine and adjunct associate professor at the University of Toronto. From 2008-15 Hayes was the medical officer at the Canadian Patient Safety Institute. He is a recognized leader in patient safety and quality improvement, and has worked with regional, national, and international organizations, and has received multiple distinctions and awards. Hayes holds a master’s of science from McMaster University in Ontario, and a medical degree and master’s of education from the University of Toronto.

HQO Quality Improvement Advisors 

Throughout the IDEAS ALP, participants will have the opportunity to apply newly acquired principles and practices to their own quality improvement projects and are supported every step of the way by seasoned advisors from Health Quality Ontario (HQO) and Institute for Clinical Evaluative Sciences (ICES).

The HQO advisors come from all sectors of Ontario's healthcare system and possess a deep understanding of quality improvement  methods, tools, and techniques. They are experts in applying quality improvement science and tools in healthcare settings.

Meet our HQO Quality Improvement Advisors
Shawna Cunningham
Shawna Cunningham is a Quality Improvement Specialist at Health Quality Ontario. She has fifteen years of leadership experience in community, acute and primary care. She completed a Master’s of Leadership from the College of Manangement and Economics (University of Guelph), an Honors Degree in Psychology (University of Windsor), a Certificate in Organizational Development (University of Windsor) and a Certificate in Alternative Dispute Resolution (Western University). Shawna is LEAN Six Sigma certified.   
Agnes Gibson
Agnes Gibson is a Quality Improvement Specialist at Health Quality Ontario. She supports healthcare initiatives using quality improvement science and methodology that lead to health system changes. Her previous roles include Project Manager and Quality Improvement Facilitator for LHIN Initiatives – Health Links, and Education Specialist for Community Care Information Management. Agnes has a diploma in nursing and holds a BAHSc (Hons.) from University of Ontario Institute of Technology. She has completed the Lean Six Sigma Black Belt Program at York University’s Schulich School of Business, and holds a Project Management Professional (PMP) designation. 
Joe Mauti
Joe Mauti is a Quality Improvement Advisor at Health Quality Ontario. Previously, he served as the Director of Organizational Development at the CCAC of Peel and as a  Health System Planner with Mississauga Halton LHIN, where he led the engagement strategy with the primary health care sector. In his spare time, he conducts small tests of change with his three children and spouse to maximize the capacity of the dishwasher. 
Alice Strachan
Alice Strachan is a Quality Improvement Advisor at Health Quality Ontario. Previously, she was an Advisor for the Quality Improvement and Innovation Partnership (QIIP) where she focused on quality improvement in primary care, especially access. Trained as a Kinesiologist, Alice is a Certified Professional  Facilitator (CPF), an IHI Certified Improvement Advisor (IA). She also completed a Certificate in Alternative Dispute Resolution (York University) and has recently completed her LEAN Six Sigma Black Belt Certification.

Quality Improvement Epidemiologists

The ICES Quality Improvement Epidemiologists have expertise in data collection strategies, statistical analysis and reporting, and health/financial analysis. Their guidance allows participants to gain the skills needed to understand how to use quality improvement statistical tools and concepts such as run charts and statistical process control.

Meet our ICES Quality Improvement Epidemiologists
Jacob Etches
Jacob Etches is a Quality Improvement Epidemiologist at ICES. Etches earned his PhD in epidemiology from the University of Toronto Dalla Lana School of Public Health, and was a Junior Fellow at Massey College and a Lupina Doctoral Fellow in the Comparative Program on Health and Society at the Munk Centre for International Studies.  Etches’ research has involved health care utilization, quality of care, labour market experience and health, health and disability across the life course, and socioeconomic inequalities in health.
Lesley Plumptre
Lesley Plumptre is an Epidemiologist at ICES, working with both the public and private sector to answer health related research questions using the administrative data housed at ICES. Her recent research includes projects on treatment pathways for breast cancer, primary care utilization and overcrowding in emergency departments. Lesley earned her BSc in Pharmacological Chemistry from the University of California San Diego, MSc in Nutrition from King’s College London, and PhD in Nutritional Sciences from the University of Toronto.

In Collaboration and Partnership with the following:

  • Health Quality Ontario
  • ICES
  • University of Toronto

Funding provided by the Government of Ontario Funding provided by the Government of Ontario