Advanced Learning Program

Our Faculty & QI Advisors


The IDEAS Advanced Learning Program (ALP) faculty members share evidence based knowledge and expertise in quality improvement methodology, change management and adaptive leadership.

Participants' learning is further enriched by our faculty's practical experience leading and managing quality improvement projects in a variety of healthcare settings and sectors.

Meet our Faculty
Dr. G. Ross Baker
Dr. G. Ross Baker is Program Lead of the Msc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto, as well as co-lead of the IDEAS Program. Dr. Baker acted as co-investigator on the Canadian Adverse Events Study (CMAJ, 2004) and led a 2009 study on the Effective Governance in Quality and Patient Safety, which resulted in the Governance Toolkit. His recent research includes a study on patient engagement strategies in leading healthcare organizations in Canada, the US and the UK. In 2007, he received the Filerman Prize for Innovation in Health Management Education by the Association of University Programs in Health Administration.  
Dr. Mark Bayley
Dr. Mark Bayley is the Medical Director of the Brain and Spinal Cord Rehabilitation Program at UHN Toronto Rehabilitation Institute and an Associate Professor in the Division of Physical Medicine and Rehabilitation at the University of Toronto. He currently chairs the Evaluation Committee for the Ontario Stoke Network, and is a member of a number of other international clinical practice guidelines groups, including the expert panel for Stroke Quality Based Payment Procedures for the Ministry of health in Ontario, which has led to improvements in care. Dr. Bayley is the co-author of the Canadian Stroke Best Practice Recommendations. 
Dr. Onil Bhattacharyya
Dr. Onil Bhattacharyya is a Frigon Blau Chair in Family Medicine Research at Women’s College Hospital and an Associate Professor in the Department of Family and Community Medicine at the University of Toronto. He currently co-leads BRIDGES: Building Bridges to Integrate Care, an Ontario Ministry funded incubator of new care models for complex patients that spans across primary care, hospital and community services. Dr. Bhattacharyya studied medicine at the University of Montreal, completed his PhD in Health Services Research at the University of Toronto, and was a Takemi Fellow in International Health at the Harvard School of Public Health.  
Paula Blackstien-Hirsch
Paula Blackstien-Hirsch is a Core Faculty Member of the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation, University of Toronto. She has led system level improvement initiatives provincially and nationally in the hospital and community sectors in a variety of capacities including: Executive Director at the Centre for Healthcare Quality Improvement; Senior Director at the Canadian Patient Safety Institute; Director at the Hospital Report Research Collaborative; Senior Consultant at Agnew Peckham and Associates; and Adjunct Faculty at NHS Institute for Innovation and Improvement. Paula is currently on the board of the Sinai Health System, where she co-chairs the Board Quality Committee.
Jim Handyside
Jim Handyside is a consultant in healthcare safety and quality improvement, as well as the Principal of Improvision Healthcare, Inc. For the past twenty-five years, Jim has assisted health care organizations in improvement initiatives by way of advice, education, coaching and project management. He holds certificates in quality management,safety, education and Lean healthcare. He is an accredited intstructor for Edward de Bono’s Six Thinking Hats ® and Lateral Thinking: Fast Track to Creativity.
Dr. Christopher Hayes
Dr. Christopher Hayes is a recognized leader in patient safety and quality improvement. He is currently the Critical Care Response Team Site Director and Medical Director of Quality and Performance at St. Michael’s Hospital, as well as an Assistant Professor at the University of Toronto. A 2013-14 Canadian Harkness/IHI Fellow in Health Care Policy and Practice. His research at the Institute for Healthcare Improvement (IHI) focused on developing successful quality improvement initiatives that incorporate the concept of workload-capacity balance. Dr. Hayes also serves as the Medical Officer for the Canadian Patient Safety Institute. 
Wanrudee Isaranuwatchai
Wanrudee Isaranuwatchai is a Health Economist at the Centre for Excellence in Economics Analysis Research at St. Michael’s Hospital and in the Pharmacoeconomics Research Unit at Cancer Care Ontario. She is also an Assistant Professor at the University of Toronto. Wanrudee has collaborated with researchers, health providers, and decision makers in various areas to help communicate the value of health initiatives supported by economic evidence. Her research interests include: health economics, economic evaluations, health services research, cancer, disaster and mental health.
Christine Shea
Christine Shea is the Director of the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto. She is also the Advanced Learning Program Lead for IDEAS. She attended the University of Manchester, where she completed a Master’s in Educational Psychology and a PhD in Organizational Psychology and Patient Safety. Christine has been working and conducting research in safety and risk in complex, safety-critical domains for over twenty-five years. Her work has explored the management and organization of these safety-critical domains and systems, ranging from emergency departments, neo-natal intensive care, European and Middle Eastern air traffic control, military aircraft systems at British Aerospace, and incidents in aviation, rail and healthcare.  
Lynne Sinclair
Lynne Sinclair is an Educational Consultant and the Innovative Program & External Development Lead at the Centre for Interprofessional Education at the University of Toronto. She is currently on the IDEAS Curriculum Committee and has been invited faculty for both the IDEAS Foundations and Advanced Learning Program, as well as the MSc. Program in Quality Improvement and Patient Safety (QIPS) at the University of Toronto. Lynne has published with Ross Baker and contributed to the book, Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety. 
Dr. Joshua Tepper
Dr. Joshua Tepper is a Family Physician and the President and Chief Executive Officer of Health Quality Ontario (HQO). Prior to HQO, Dr. Tepper was Vice President of Education at Sunnybrook Health Sciences Centre, an Assistant Deputy Minister of the Ministry of Health and Long-Term Care, an Adjunct Scientist at the Institute for Clinical Evaluative Sciences (ICES) and a Research Consultant for the Canadian Institute of Health Information (CIHI).  
Patricia Trbovich
Patricia Trbovich is the Badeau Family Research Chair in Patient Safety and Quality Improvement at North York General Hospital. She has recently joined the Institute of Health Policy, Management and Evaluation (IHPME), University of Toronto, as an Associate Professor in the MSc. Program in Quality Improvement and Patient Safety (QIPS), where she leads the HumanEra team. Patricia holds a cross appointment at the Institute of Biomaterials and Biomedical Engineering (IBBME), University of Toronto, and the Centre for Quality Improvement and Patient Safety (C-QuIPS). She is an Associate Editor for BMJ Quality and Safety and has conducted extensive research on a variety of topics, including: improving patient safety in outpatient chemotherapy environments, assessing the risks associated with intravenous medication administration, and mitigating interruptions during delivery of high risk medical procedures.
Dr. Val Ulstad
Dr. Val Ulstad is an Educator and Process Consultant who has emphasized leadership capacity building in healthcare and the non-profit sector. With over twenty-five years of leadership experience as a cardiologist, physician leader and award-winning teacher, she works within organizations and with teams to catalyze transformative change. She is a Certified Coach of the Hudson Institute of Santa Barbara and a trained facilitator for the Centre for Courage and Renewal. A distinguished alumna of the University of Minnesota, Dr. Ulstad is a recipient of the Minnesota Medical Foundation’s Lifetime Distinguished Teacher Award. 

HQO Quality Improvement Advisors 

Throughout the IDEAS ALP, participants will have the opportunity to apply newly acquired principles and practices to their own quality improvement projects and are supported every step of the way by seasoned advisors from Health Quality Ontario (HQO) and Institute for Clinical Evaluative Sciences (ICES).

The HQO advisors come from all sectors of Ontario's healthcare system and possess a deep understanding of quality improvement  methods, tools, and techniques. They are experts in applying quality improvement science and tools in healthcare settings.

Meet our HQO Quality Improvement Advisors
Shawna Cunningham
Shawna Cunningham is a Quality Improvement Specialist at Health Quality Ontario. She has fifteen years of leadership experience in community, acute and primary care. She completed a Master’s of Leadership from the College of Manangement and Economics (University of Guelph), an Honors Degree in Psychology (University of Windsor), a Certificate in Organizational Development (University of Windsor) and a Certificate in Alternative Dispute Resolution (Western University). Shawna is LEAN Six Sigma certified.   
Agnes Gibson
Agnes Gibson is a Quality Improvement Specialist at Health Quality Ontario. She supports healthcare initiatives using quality improvement science and methodology that lead to health system changes. Her previous roles include Project Manager and Quality Improvement Facilitator for LHIN Initiatives – Health Links, and Education Specialist for Community Care Information Management. Agnes has a diploma in nursing and holds a BAHSc (Hons.) from University of Ontario Institute of Technology. She has completed the Lean Six Sigma Black Belt Program at York University’s Schulich School of Business, and holds a Project Management Professional (PMP) designation. 
Joe Mauti
Joe Mauti is a Quality Improvement Advisor at Health Quality Ontario. Previously, he served as the Director of Organizational Development at the CCAC of Peel and as a  Health System Planner with Mississauga Halton LHIN, where he led the engagement strategy with the primary health care sector. In his spare time, he conducts small tests of change with his three children and spouse to maximize the capacity of the dishwasher. 
Alice Strachan
Alice Strachan is a Quality Improvement Advisor at Health Quality Ontario. Previously, she was an Advisor for the Quality Improvement and Innovation Partnership (QIIP) where she focused on quality improvement in primary care, especially access. Trained as a Kinesiologist, Alice is a Certified Professional  Facilitator (CPF), an IHI Certified Improvement Advisor (IA). She also completed a Certificate in Alternative Dispute Resolution (York University) and has recently completed her LEAN Six Sigma Black Belt Certification.

Quality Improvement Epidemiologists

The ICES Quality Improvement Epidemiologists have expertise in data collection strategies, statistical analysis and reporting, and health/financial analysis. Their guidance allows participants to gain the skills needed to understand how to use quality improvement statistical tools and concepts such as run charts and statistical process control.

Meet our ICES Quality Improvement Epidemiologists
Ruth Croxford
Ruth Croxford is a Senior Epidemiologist at the Institute for Clinical Evaluative Sciences (ICES), where she designs, programs and analyzes health services research studies. Her recent research work has focused on arthritis, COPD and system performance evaluation. Prior to joining ICES, Ruth coordinated the Statistical Consulting Service at the University of Toronto. Ruth completed a Master’s in Computer Science (Queen’s University) and Statistics (University of Toronto).  
Laura Maclagan
Laura Maclagan is a Quality Improvement Epidemiologist at the Institute for Clinical Evaluative Sciences (ICES) where she designs, analyzes and reports on health services research studies. Her recent research work has focused on cardiovascular disease and the appropriateness of prescribing in long-term care. Laura completed her BScH in Biology (Queen’s University) and MSc in Epidemiology (McGill University). 
Layla Mofid
Layla Mofid is a Quality Improvement Epidemiologist at the Institute for Clinical Evaluative Studies (ICES). She has recently completed her PhD in Epidemiology at McGill University, where she completed a large clinical trial in Peru. Layla holds a BScH in Health Sciences (Brock University) and an MSc in Control of Infectious Diseases (London School of Tropical Medicine, UK).

In Collaboration and Partnership with the following:

  • Health Quality Ontario
  • ICES
  • University of Toronto

Funding provided by the Government of Ontario Funding provided by the Government of Ontario